Here’s how a user can cancel an order in WooCommerce:
Step 1: Log in to Your Account
- The user needs to log into their account on your website.
- Click on the “My Account” link, typically found at the top or bottom of the website.
Step 2: Navigate to the Orders Page
- After logging in, the user will see several options under “My Account.”
- Click on the “Orders” tab to view their order history.
Step 3: Find the Order to Cancel
The user can view the status of each order in the list. They should find the order they want to cancel.
Step 4: Check the Order Status
Users can only cancel orders that have not yet been processed or shipped. If the order is in “Processing” status or earlier, it is typically eligible for cancellation.
Step 5: Click the Cancel Button
Next to the eligible order, there will be a “Cancel” button. The user can click this button to cancel the order.